Privacy Policy

Last updated: January 2025

1. Introduction

OutboundIQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API intelligence platform and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Company name (optional)
  • Password (encrypted)
  • Billing information for paid plans

2.2 API Monitoring Data

Through our SDKs and services, we collect metadata about your outbound API calls:

  • API endpoint URLs and HTTP methods
  • Response status codes and latency
  • Request/response headers (configurable)
  • Timestamps and frequency of calls

Note: We do not store sensitive data like passwords, API keys, or personally identifiable information from your API payloads unless explicitly configured.

2.3 Usage Data

We automatically collect information about how you interact with our dashboard, including pages visited, features used, and browser/device information.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Display API monitoring dashboards and analytics
  • Send alerts and notifications about your API health
  • Generate recommendations to improve API reliability
  • Process payments and manage subscriptions
  • Respond to support requests
  • Improve our platform and develop new features

4. Data Retention

We retain your API monitoring data based on your subscription plan:

  • Transaction data: 21 days
  • Aggregated metrics: 90 days
  • Recommendations: 30 days
  • Account data: Until account deletion

You can request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures including:

  • TLS encryption for all data in transit
  • Encryption at rest for stored data
  • Regular security audits
  • Access controls and authentication

6. Third-Party Services

We use trusted third-party services for:

  • Payment processing (Stripe)
  • Email communications
  • Cloud infrastructure

These providers have their own privacy policies governing data handling.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@outboundiq.dev

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